client service

Complimentary Shipping

PAN India delivery, complimentary on every order. Each piece arrives in Ashwaa packaging, prepared by hand

Care & Repair

A piece made by hand deserves to be looked after by hand. Our atelier offers cleaning, restoration, and repair for every Ashwaa creation

Gift Service

Every piece can be presented as a gift, with a hand-written note from our atelier. A discreet service for occasions that matter.

Showroom Appointments

View the full collection in person at Ashwaa Quarters. By appointment, with a glass of something, and time

Need assistance? Contact our concierge at care@ashwaa.com

What You May Want to Know

── THE PIECE ──

True Pashmina comes from the undercoat of the Changthangi goat, which lives at 14,000 feet in the high altitudes of Ladakh. The fibre measures under 15 microns — finer than any cashmere produced anywhere else in the world. Every Ashwaa shawl is woven from a single Pashmina fibre, traceable from herder to weaver, and never blended.

The motif on every Ashwaa stole is applied by hand — by a painter, an embroiderer, or both. No two pieces are identical. Slight variations in line, density, and finish are the signature of the maker, not a flaw.

Yes. For private commissions, monograms, or custom motifs, please write to us at info@ashwaa.com. Lead times typically range from eight to twenty weeks, depending on the complexity of the work.

── THE ORDER ──

Worldwide. Complimentary on every order. Pieces are delivered in Ashwaa's signature packaging.

Within India: 3-5 working days, with full tracking and insurance. For outside India orders, please get in touch, write to us at info@ashwaa.com

Every Ashwaa piece can be presented as a gift, with a hand-written note from the atelier

── AFTER THE PURCHASE ──

Pashmina and silk should be dry-cleaned only, by a specialist. Store flat, folded in tissue, away from light. A care card accompanies every piece.

We accept returns within seven days of delivery, provided the piece is unworn and in its original packaging. Bespoke and monogrammed pieces are final sale.

Yes. Every Ashwaa piece carries a note from the atelier, authenticating the materials and craftmanship.

info@ashwaa.com

For all enquiries. Replies within one working day.

WRITE TO US →

SHOWROOM

By Private Appointment

Location shared on confirmation. Reserve a time with our atelier.

We respond in English and Hindi.

PRIVATE COMMISSIONS & TRADE

For Houses, For Occasions

Some pieces are made for one person, one moment, one house. From private commissions for weddings and gifting, to considered partnerships with hotels, airlines, and ateliers — Ashwaa works directly with those who require something singular.

We respond to every enquiry with the same hand and the same time.

THE COLLECTIONS